1. Earrings are non-refundable for hygiene reasons. Necklaces, bracelets and rings may be returned.
2. Email firstname.lastname@example.org and ask for a Returns Authorization(RA) number.
3. All returns must be postmarked within fifteen (15) days of receiving your item. Returns postmarked after fifteen (15) days of your receipt of the order, will be subject to a 20% restocking fee, or delivery may be refused and the item returned to sender. Returns made after thirty (30) days of receipt will NOT be accepted.
4. You are responsible for any costs incurred in returning your jewellery. We strongly recommend that you fully insure the retail cost of the item as we are not responsible for any items that do not reach us.
5. Item(s) must be in their original unused condition - all security tags, cards, boxes and/or pouches must be included with your return.
6. Pack returns with adequate protective padding and materials, as merchandise damaged from improper packaging or otherwise will not be accepted. NO REFUNDS OR STORE CREDIT WILL BE ISSUED FOR MERCHANDISE RETURNED IN A USED OR DAMAGED CONDITION.
7. Shipping and handling charges are non-refundable, and you are responsible for return shipping costs. In the case of an order where free shipping was included, up to C$35 will not be reimbursed in order to cover the cost of the original shipment.
8. The Returns Authorization (RA) number should be written on your original invoice. Please put the item in the original packaging and seal it securely. Please ensure that you write clearly on the postal paperwork that the item is being returned, and send to: Brownie Sparkles Jewellery Inc, 170-422 Richards Street, Vancouver B.C. V6B 2Z4, Canada.
9. Once we have received the item(s), a member of our team will contact you within 10 business days to confirm receipt of the parcel.
10. If you are entitled to a refund, your refund will be credited back to your original method of payment within fifteen (15) business days of receipt, except during and after holiday season, during which time, return processing may take up to thirty (30) business days. Sale, and special orders are returnable for store credit only.